Private and Confidential UtiliSave Working Document. Do not disseminate.
Submission Information?
Upload Submission?
The appeal is filed as its own case, marked APPEAL, and the console lists it directly below the original case. Customer, account, utility and issue type are copied from the original; change them if they differ.
Click to upload or drag here
Supported: .pdf (including scanned), .docx, .doc, .xlsx, .csv, .txt, photos/scans as .png or .jpg, .zip folders, and saved emails (.eml, or .msg from Outlook — attachments inside are read too) — up to 20 files, 15 MB each. Old .xls spreadsheets: save as .xlsx first.
Subject to approval by administrator.
Files the issue in the repository, attaches your documents, and notifies UtiliSave management. You can submit with or without running the completeness check first. The rating comes from the issue analysis.
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Base Judgment rating
The issue analysis rates the case after you submit. CEO approval is required if its Final Rating is under 50 or its likelihood at the utility is under 50%.
Live Research
Searches for real, site-specific tariff sections and Public Service/Utility Commission cases to strengthen this submission. Check any item to incorporate it into the redlined letter.
Click "What would strengthen this case?" above the tabs, or generate it here.
Click "Generate Redlined Letter" to draft a fully revised letter — incorporating any research items you've checked above — shown as redlines and downloadable as Word.
Final Letter as Submitted
Once this letter is finalized (after any further edits) and actually sent to the utility, paste the final text here — or attach the file itself below. Either way, it becomes a real-world example the system draws on for future letters on similar cases.
Critique of This Draft
What did the AI's draft get wrong or miss, and what did it do well? This also feeds back into future drafts — and if a pattern keeps showing up, it's a good candidate for a Skill Suggestion above.
Which one? Before the utility decides, Revise the case (same case, next round).
After a decision (rejected, adjusted or partly adjusted), File an Appeal: it becomes a new case, marked APPEAL, listed directly below this one, and this case is set to Under Appeal.
Record Outcome — Round
What happened after this round was filed? This updates that round's status and reason — it doesn't start a new round. Once you've recorded a rejection/adjustment here, use "File an Appeal of This Case" above.